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GetLabs FAQs

Does insurance cover GetLabs?

Getlabs charges an out-of-pocket convenience fee starting from $39. In certain cases, you can submit your receipt to your insurance provider for reimbursement. Once your specimen is delivered to the laboratory you select, the testing itself is generally covered by insurance. We recommend checking first to avoid any surprises. To find out if your insurance is accepted by your preferred lab, you may check at the links below.

How do I know if GetLabs operates in my city?

Getlabs verifies if the patient is requesting an appointment in an active area where we have mobile phlebotomist coverage. If we do not currently service the address provided, please enter your phone number to be notified when we are active in your area.

How is my insurance confirmed?

From the appointment confirmation page, we request patients upload their insurance information in order to have the lab processing fees reimbursed. If your organization is planning on paying the lab directly, this step can be removed. Please reach out to us if your organization is paying the lab directly.

What does coverage look like in a city?

50 miles from the City Center is our outer bounds after we have launched in a new city.

When can I book a blood draw?

Our service hours are 5AM - 2PM, Monday through Saturday, excluding holidays.

What are priority time slots?

Priority time slots, indicated with a lightning bolt, require patients to have their lab order on hand in order to book in order for us to be able to fulfill the quick turnaround on the request.

Are same day appointments available?

In some cases, Same Day appointments are available. Appointment availability can be accessed here: https://app.getlabs.com/book/step-1.

What information must be provided in order to create an account?

Patients are asked to provide their first name, last name, date of birth, phone number, and sex at birth.

Can i upload multiple lab orders?

Yes! Patients are able to upload multiple lab orders.

Can I select the lab my lab work is sent to?

Yes! Patients can select their preferred lab. We are currently partnered with Labcorp and Quest Diagnostics.

How can I book an appointment without a lab order?

If the patient does not have their lab order on hand, GetLabs can contact the doctor/provider on behalf of the patient. To do so, we require the doctor's name and phone number. We will call the doctor's office to retrieve the necessary information.

How are appointments confirmed?

Once the appointment is confirmed, the patient is sent to the confirmation landing page. Patients also receive text messages and an email confirming the appointment has been booked.

How is my insurance confirmed?

From the appointment confirmation page, we request patients upload their insurance information in order to have the lab processing fees reimbursed. If your organization is planning on paying the lab directly, this step can be removed. Please reach out to us if your organization is paying the lab directly.

Can I reschedule appointments?

Patients can reschedule at any time prior to 24 hours from the time of the appointment. All available slots to reschedule are listed in the same format as during the original booking flow for a seamless user experience.

Is there a cancellation fee for cancelling appointments?

GetLabs handles cancellations on a case by case basis.

Can patients cancel same day appointments?

Yes, patients are able to cancel same day appointments.

Can patients have appointments booked on their behalf?

Assisted booking is coming soon! Stay tuned.

Which devices can patients use GetLabs on?

GetLabs is accessible across all major web and mobile browsers.

Don't take our word for it.

We are trusted by over 50,000 patients every month. Here's what they have to say.

  • Quote

    Its extremely user friendly, and the Doctors, PAs and NPs are of the absolute highest quality.

    Cara

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    I work odd hours and having remote access to healthcare make it so much easier so I don't have to call off work or leave work.

    Christian

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    The providers are very empathetic and I always feel comfortable discussing my issues.

    Dira

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    The provider was pleasant to work with and made me feel comfortable to talk about my symptoms. The whole process was very easy and stress free.

    Josiah

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    My practitioner is amazing and has helped me so much. She is compassionate and truly cares about her patients.

    Dallas

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    As someone who has ADHD, simply setting up an account on the site was so easy. You can tell that this was made with neurodivergent people in mind. Things are just SIMPLE.

    Edwin

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    Joining Circle Medical has saved my life. I was so lost and didn't know why or what was wrong with me. I took a chance and downloaded the app, and had an appointment in the comfort of my own home within a week. I'm now getting the help I always needed and it has been a game changer.

    Giada

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    My provider is amazing and very professional. Customer care is always on top of any question you have. I would highly recommend Circle Medical.

    Anabelle

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    The service and care my provider has provided for me since being a patient has been second to none! It's changed my life to be honest. Highly recommend Circle Medical!

    Thomas

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    Extremely responsive to concerns, rapid response to customer service issues.

    Penny

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    It's easy to schedule an appointment. My practitioner is helpful, dedicated & tenacious in her pursuit to help me manage my condition.

    Carina

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    Circle Medical is a much more convenient way to see a doctor. No taking days off work, sitting around in waiting rooms or fighting traffic to make the appointment.

    Lilianna

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    I found the best provider I've ever had. She cares, she listens, and she's knowledgeable. I can schedule easily and don't need to commute to an office for an appointment.

    Bianca

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    Easy and convenient, providers have great personalities. First time I actually felt listened to and heard.

    Devin

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    This service allowed me to be evaluated and seek a diagnosis that I had been meaning to for years, but wasn't able to manage as it was cost prohibitive. Having received a diagnosis that confirmed what I suspected has helped lead to improvements in my life, which I appreciate.

    Caitlyn

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    Circle Medical has been great. I work in the digital health space and there are so many companies with poorly designed telehealth platforms that are staffed by unreliable providers. Circle's platform is so easy to use, the providers are kind and reliable, the support is responsive.

    Jace

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    I am very happy with their service, especially after bad experiences with other companies. My provider is very helpful, attentive and genuinely seems to care. Medicine orders are quick and they do what they promise.

    Seymour

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    I'm convinced that these wonderful people truly care about the patients they serve. I have made such a meaningful connection with my provider, and every rep who answers my questions in the chat. First rate customer support. Easy appointment booking. Fair price. Thank you Circle Medical.

    Nathaniel

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    My provider really listens and understands my issues.

    Keli

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    My provider is very attentive, and very clear about treatment and recommendations. Everybody is so helpful. When you send messages they respond quickly.

    Mina

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    Very quick availability; very thorough and compassionate providers; easy to navigate the app; health insurance accepted and no hidden fees.

    Kash

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    I like the simplicity and consistency of interaction with the app; scheduling appointments and chatting without the nonsense back and forth missed phone calls and voicemails is a tremendous relief.

    Steven

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    They have made this service so easy and convenient. Communication is thorough, and their team of professionals are polite, efficient, compassionate, and clearly passionate about their work.

    Raiden

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    My primary care provider is so nice and helpful. The system is very easy user friendly, and the prices are reasonable compared to many other companies.

    Stella

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    I've had an amazing experience. I liked how I was able to read up on the providers to find the right fit for me. The provider I chose is absolutely the right fit and has worked with me to find the correct dosage of medication.

    Roberto

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    My provider is the most helpful primary care physician I have ever had. Very easy to set and have appointments, very happy with the service.

    Korbin

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    I have already recommended it to my sister who suffers many of the same things I do, mostly for the incredibly stress-free telehealth appointments as in person visits cause me anxiety and are harder to get to with my schedule.

    Anika

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    My provider at Circle Medical had to take time off for surgery. The transition to a new provider was flawless. I was apprecative of this as I needed a refill of my Rx. This organization of medical professionals continues to impress me.

    Brielle

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    Great service, This is very ideal for a person who can not make time to go see a doctor at a clinic.

    Leah

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    Great, highly skilled, and supportive providers. Also, the app is easy to use, and I get quick responses to questions.

    Andy

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    Easy to book an appointment, huge selection of days and times, you can use different providers. Everyone is helpful and respectful.

    Steve

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    The provider I spoke with was very knowledgeable and listened to me. She explained things well and made me comfortable.

    Carolina

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    My provider was extremely nice and understanding, and I need that after the terrible care I've gotten in my tiny town.

    Kay

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    I love my care provider and the app is great. It makes my life much easier.

    Matt

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    My provider is very professional and knowledgeable about ADHD. She also asks for and listens to my opinions about my treatment. The available hours are convenient. I don't have to take any time off from work.

    Camryn

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    Very convenient. I didn't have to wait on hold to make an appointment. Was able to meet in the comfort of my own home. Provider was very professional. Straight to the questions, but felt personal and tailored to my pace.

    Mireya

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    I can get appointments anytime I need them from the comfort of my home and my prescriptions are always filled really quick.

    Valentina

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    Because anytime I have had any issues the chat has gone far and beyond the expectations for customer service. The provider is always pleasant for me to talk to about what is going on. Circle Medical has also done just an amazing job of being easy to use.

    Camille

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    Very understanding and eager to help with you mental and physical wellbeing.

    Kay